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Dear Visitor,
Last year we celebrated our 30th year in the business of selling Christmas decorations and gifts.
The year 2012 is our 14th year of selling personalized Christmas ornaments on the Internet.
In 1999, we offered 500 ornaments. Maybe you’d like to see what we looked like then? Here’s our 1999 home page.
What a difference 13 years make!
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Our first web site circa 1999 - OrnamentShop.com. What fun it was!!
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I’m always asked about how we grew, what’s our business like, etc. It’s embarrassing,
but our business is often the topic of conversation with our friends. So, I thought
you might like to know a little about who we are and how we run our business.
Over the past 13 years, satisfied customers have helped us become one of the Largest
Online Retailers of Personalized Christmas Ornaments. At OrnamentShop.com
you can expect high quality products and personalizing at reasonable prices. In
addition, you can feel confident with our secure shopping cart system and our very
high customer ranking, as recorded by the independent survey company, BizRate (see
side bar to the right).
They say that the sincerest form of flattery is imitation. If this is true,
we’re very flattered, as many other sites have copied ours. Some actually copy the
way we put images on our site, so they have our same look and feel.
Rest assured: none of the other sites offer the number of ornaments we do.
Let me talk about this, too. If we say we have 2500 ornaments on our site, we do,
at least at the beginning of the season. If one of our ornaments is offered with
three hair colors, we count that as one ornament. Don’t be fooled by others claiming
to stock our numbers: they count that same ornament as 3 ornaments! If our counts
are right, we also have more different suppliers on our site, giving you more styles
and materials from which to choose.
This is why companies like Byers’ Choice allow us to carry their products.
Indeed, they’ve told us we are one of two Internet companies they sell to, who don’t
also carry their products at retail brick and mortar stores. I feel it’s a great
honor to be recognized in this manner.
I don’t go much for blowing my own horn, but I am proud to say that I’ve been buying
ornaments for 28 years. That’s a lot of traveling, looking for the finest
and most unique ornaments for our customers. I started out buying from crafters,
who make such wonderful gifts. But, as our business grew, I expanded our offerings
and types, keeping in mind that the crafters would always be a part of our product
mix. That’s why we still carry more “lines” of ornaments than other sites.
We’ve also helped some of our “crafters” realize their aspirations by encouraging
them to work with larger companies, using new materials which would help them grow
their businesses. Their products are exclusive to our site.
And, we have retail kiosks as well. Look for us at the following Chicago
area malls: Westfield Shoppingtowns at Hawthorn, Fox Valley, Louis Joliet, Chicago
Ridge and Southlake (Merrillville, IN), plus Yorktown Center in Lombard. Come visit
us!
Over all these years, I have made sure our staff knows that the most important part
of our business is making sure our customers come first and that their needs (and,
sometimes, problems) must be addressed with 100% satisfaction. That’s a
term a lot of people use, but we deliver on it. You’ll note the many “Testimonials”
we have on our site. They are but a fraction of the notes we get about the nice
job we do.
So, to our new customers, know that we have been around for some time and have developed
into the leading seller of personalized Christmas ornaments on the internet. We’re
so pleased that you visit us, look at our ornaments and buy them, knowing
that you will be happy with both our products and our service
And speaking of Customer Service, it’s a culture of ours that we do everything we
can to make you happy. We replace all ornaments if we’ve misspelled names
(provided you spelled it correctly for us!) and ornaments broken in shipment (yes,
it happens, unfortunately). We want you to come back and refer us to your friends.
Our company is run based on what we hear from you. And, since there are more of
you giving us valuable feedback on our products and services, know that you are
the reason we will continue to lead….because we deliver on what you want.
Thank you.
Sincerely,
Dianne Weller
Owner
Dianne@OrnamentShop.com
P.S. This year I am happy to announce we are working to help raise funds for an organization
we have personally grown to know over the past 20+ years. Canine Companions for Independence
came in to our lives when our son, Don, received his first service dog from them in 1990.
They are outstanding breeders and trainers of assistance dogs, and also wonderful people.
Please click here to learn more about them.
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