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At Ornament Shop we want your shopping experience to be enjoyable and the product you purchase to be the best quality with excellent personalization. We’re proud to stand behind our 100% Customer Satisfaction Guarantee.

Simply put…if, for any reason, you are not pleased with an item you purchased, we will replace it or refund its purchase price, in full.

If an item arrives broken (unfortunately it happens!) we will promptly replace it so long as we have it in stock. Should the item be sold out, we will either help you find a satisfactory replacement, or give you a full refund.

If you have any questions, please write us at AfterOrdering@OrnamentShop.com and we will respond within 48 hours.

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