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The ornament was an ornament that I was ordering for 2011 and it showed up with 2012 date on it. I contacted the Customer Service Department and they had a corrected one to me in less than a week. I couldn't have asked for a cuter ornament or better service!
They loved it! The kids could not wait to put their new Dog's picture in it.
Super cute. Came very fast. Liked the fact it was an ornament AND a picture frame we could use after we put the tree away
Sending the same ornament to different places?
If you order more than one of an item and want them
shipped to different addresses, please order them
individually. We will ask you for the individual shipping
addresses later in the ordering process.
Putting the year on an ornament nicely commemorates your special gift. If you want the year included, & there’s no box showing where we’d place it on the front of the ornament, use the drop down box and select the year. We’ll add it on the front if possible; otherwise we'll put it on the back
Price tags will be removed, gift will be wrapped with a hand-written card added. If it’s to be shipped to a separate address, we will ask you for it during checkout.
We personalize your ornament just the way you request, so please carefully review your information. Once your order is placed, we are unable to cancel, change personalization, combine orders or make exchanges.
7/21/2014 -"I ordered a custom ornament on Thursday, 7/17/14 and it arrived on Monday, 7/21/14. Arrived! Custom ornament! Over the week-end! How did you do that? I'm betting on magic...Steven H."
12/29/2013 -"I am very pleased with this purchase. I love to give them to each of my family members to commemorate something that is important to them for that year. I would highly recommend this vendor and will continue to purchase from them in the future. David L."
8/13/2013 -"Amazing experience using OrnamentShop.com. After breaking a very important ornament, this was the ONLY site that had what I was looking for. I also wrote to OrnamentShop.com to tell them how thankful I was and got a personal email back from the Owner. Truly above and beyond service and care. I will be coming back frequently and also recommend OrnamentShop.com to all friends and family!!!! Nicole T."
9/23/2013 -"Hi Dianne,
We were very pleased with your excellent service. We loved the ornaments and so did the recipients. We received a call from New Hampshire when they arrived. I was so excited, I couldn't wait to give them to them. License Plates (4) and 1 Archery male. You were so accommodating with the Free Personalization. I can't thank you enough. I highly recommend the ornaments and OrnamentShop.com. Great Service and Very Eager to Please. Rema R.
8/29/2013 -"It's like Christmas for me when I get my order of ornaments! Ornament Shop is simply THE very best place to get special ornaments for the special people in your life. Jana R. Portland OR"
1/8/2014 -"My ornaments for Christmas turned out perfectly as always! And it always amazes me as our grand kids grow older how your ornaments sum up their year perfectly.... From their sports to academics, and from getting braces on their teeth, learning to drive, all the way to their high school graduations! Their Christmas trees are "stories" of their lives!!! And this ol' Nana is so happy to have found The Ornament Shop to help me find the perfect ornament each year! Debbie has always been such a help. Although I've never met her, I feel she's more of a friend than a customer service rep!
Jana R., Portland OR
1/8/2014 -"This is the best ornament website in the world. The selection is amazing, the quality is superior and the customer support is exceptional. Trust me, only buy your ornaments from this website. The owner is outstanding and her whole team responds to your requests immediately. I love this website. Virginia B."
7/1/2014 -"Fifth year ordering from OrnamentShop. Products are great for Christmas, or graduations, milestones, vacations. LOVE LOVE LOVE! Marna G."
11/9/2013 -"Your customer service is simply awesome!! There are not many people or
companies who believe in customer service anymore, so it was a pleasure to deal with you. Please pass my thoughts along to your manager, or send me his/her name and I will be happy to let them know what a great employee they have in you.
Hope you and your family enjoy the holiday season.
Just a quick note. You may recall my order, all the "State Troopers" and few office worker ornaments. The Trooper ornaments went over very well, I would tell you that one of the ladies with the figure in front of a computer, actually cried and we were not sure if they were tears of joy or sadness. Luckily they were for joy, and she said she had never gotten such a lovely gift before. So, your ornaments were a success for many Troopers and staff with the Florida Highway Patrol.
See all testimonials dating back to 2005!
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