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The ornament was an ornament that I was ordering for 2011 and it showed up with 2012 date on it. I contacted the Customer Service Department and they had a corrected one to me in less than a week. I couldn't have asked for a cuter ornament or better service!
They loved it! The kids could not wait to put their new Dog's picture in it.
Super cute. Came very fast. Liked the fact it was an ornament AND a picture frame we could use after we put the tree away
Sending the same ornament to different places?
If you order more than one of an item and want them
shipped to different addresses, please order them
individually. We will ask you for the individual shipping
addresses later in the ordering process.
Putting the year on an ornament nicely commemorates your special gift. If you want the year included, & there’s no box showing where we’d place it on the front of the ornament, use the drop down box and select the year. We’ll add it on the front if possible; otherwise we'll put it on the back
Price tags will be removed, gift will be wrapped with a hand-written card added. If it’s to be shipped to a separate address, we will ask you for it during checkout.
We personalize your ornament just the way you request, so please carefully review your information. Once your order is placed, we are unable to cancel, change personalization, combine orders or make exchanges.
11/13/2013 -"Just received my order and wanted to let you know I was so pleased with everyone of my ornaments. The personal writing is perfect on each one. I could not find a kindergarten ornament that I liked without a bus, so I had to order from another company and was disappointed. Can't wait to give the ornaments this year! thanks! Merry Christmas, Jodie"
10/20/2013 -"I love both of the ornaments I ordered. They are very well made--great quality!!!! In addition, the personalization is well written-- just as I ordered. I sing your praises to all my friends. I'll be back again next year.
Thanks much--keep up the good work!!!!!! Kelly H."
11/18/2013 -"Hello Miss Debbie:
I cannot tell you how thrilled I am with the new ornaments...I just LOVE them! Thank you so much for working with me on this order. Our clients will love them even more than I do. You are going to make my realtors look really good to their customers!
I don't know how you turned the order around so quickly but I sure appreciate the excellent effort on our behalf! In a world of so-so customer service, it is truly refreshing to have an outstanding experience.
All the best to you and all your artists...let's do this again next year!
1/8/2014 -"My ornaments for Christmas turned out perfectly as always! And it always amazes me as our grand kids grow older how your ornaments sum up their year perfectly.... From their sports to academics, and from getting braces on their teeth, learning to drive, all the way to their high school graduations! Their Christmas trees are "stories" of their lives!!! And this ol' Nana is so happy to have found The Ornament Shop to help me find the perfect ornament each year! Debbie has always been such a help. Although I've never met her, I feel she's more of a friend than a customer service rep!
Jana R., Portland OR
Just a quick note. You may recall my order, all the "State Troopers" and few office worker ornaments. The Trooper ornaments went over very well, I would tell you that one of the ladies with the figure in front of a computer, actually cried and we were not sure if they were tears of joy or sadness. Luckily they were for joy, and she said she had never gotten such a lovely gift before. So, your ornaments were a success for many Troopers and staff with the Florida Highway Patrol.
12/30/2013 -"Very pleased with the personalized curling ornaments and the service dog ornament with my dog's name. Diane M."
6/28/2014 -"The craftsmanship and personalization of the ornaments is top-shelf! Susan F."
7/31/2013 -"Coming to this site was a huge blessing! I had broken an ornament that was given to me by my recently passed stepmother to give to my cousin for her upcoming birthday. I searched high and low for what felt like an eternity without any luck before coming to OrnamentShop.com. When I saw that you had the exact ornament I was looking for, I nearly busted into tears. Sometimes it's the little things in life that mean the most. I was extremely pleased with the pricing and shipping options as well. My heart is resting peacefully tonight knowing that I did not ruin the chance for my cousin to feel the wonderful warmth of my stepmother once again on her upcoming August birthday. Thank you from the bottom of my heart!!! Nicole T."
11/30/2013 -"Dear Debbie,
A million thanks for filling my order with such speed! I cannot convey my happiness adequately. I received it in perfect condition on Friday, November 29, just 2 days after you shipped----with the Holiday of Thanksgiving in between! Amazing!!
Again, thank you for allowing me to continue the tradition of gifting my girls with a beautiful collectible Masters on Silk for this greatest of Holidays.
With a great big hug,
8/26/2013 -"I have ordered from the Ornament Shop for many years now. I love the feature that you added several years ago that let me know what I've ordered in the past. I am very happy with the ornaments I ordered this year. I've already shown them to my daughters since they are for their children and they are quite happy with them as well.
Thank you for having such a great assortment and wonderful turn around time. I tell everyone they should order their ornaments from you. I'm not done ordering for this year either. :)
Have a great day! Diane B."
See all testimonials dating back to 2005!
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