FREE PERSONALIZATION on ornaments
and FREE SHIPPING when you buy 5 or more!
Each Christmas Ornament Personalized with a Name or Special Greeting from you!
When you buy 5 or more items!Learn more >>
- Advent Calendars
- African American / Ethnic
- Anniversary, Wedding & Engagement
- Christmas Stockings, Tree Skirts & More
- College and University
- Diannes Gift Ideas
- Expecting Moms/Couples
- Fairy Tales and Nursery Rhymes
- Fall and Halloween
- Food & Drink
- For Her
- For Him
- Glass Ball
- Glass Ornaments
- Holiday Plaques
- Made in America
- Made in Europe
- Pets and Animals
- Picture Frames
- Piggy Banks
- Santa & Snowman
- Space & Technology
- Table Decorations
- Teachers and School
- Vacation and Travel
Can I Call You?:
Why can't I reach you by phone?
In an effort to keep costs down, and offer our valued customers the best pricing, we do not staff a call center. During our busy holiday season we do not have the time available to answer questions, make changes and take phone orders. We apologize for any inconvenience, but due to the increase in volume during the holiday season we have implemented a “no phone call” policy. Please review our thorough list of FAQ’s below that should answer most of your questions.
Why don't you take phone orders?
We do not take phone orders. We'd love to be able to do this, but we just can't…for several very good business reasons. To keep costs down and pass savings on to our valued customers, we do not have a staff to take phone orders. We are able to do our job more efficiently with accurate spelling and other information when the personalization is submitted by you online. We want to do our best to get everything right!
How do I change an incorrect Ship To address?
If you contact us within 2 hours of placing your order every effort will be made to make the requested change. Your correspondence must include the order number and the address that you want changed as well as the new address. Please contact us using this form.
I received the wrong order.
We are very sorry this happened. Please contact us using this form. and include your order number. It would help us tremendously if you could tell us the order number of the order you received. To do this, peel the label off the box and you will see a set of handwritten numbers. Send this to us and we'll try to find its owner. In advance, thank you for your help and please accept our apologies! Your replacement order will be sent right away.
Why didn't I get a confirmation email?
We automatically send out an email the minute we receive an order. If you didn't get one, it is probably because you have a spam filter set high or you gave us an incorrect email address (about 20% of all e-Commerce shoppers mistakenly type in an incorrect email address). We are sorry this happened. Please see www.OrnamentShop.com/shipping for the estimated length of time for your order to arrive. We will send the same email address an email when we actually place the shipping label on the package to be sent to you.
I received a broken ornament. What next?
We are very sorry this happened. We will replace it right away. Please contact us using this form. Be sure to include your order number and let us know which ornament(s) is to be replaced by giving us the ornament number, which is either one or two letters followed by 4-5 numbers. We would also like to know where it was broken, so we learn from our packing mistakes. When we ship your replacement, we will send you an email. This will be done within 5 business days of receiving your email. If we have questions, we will be in touch with you via email.
Can I cancel my order?
We are unable to cancel or change orders or products once your order has been placed with us. There is just no way to locate the order, as it goes in several different directions depending on what needs to be done to it. We sincerely want to offer the best customer service, but cancellations are not possible.
Can I add or remove items to my order?
We cannot add or remove items from an order. Due to the increased volume of orders during the holiday period it is very difficult to locate orders in our Distribution Center during the processing period. We sincerely want to help, but adding or removing items is simply not possible.
I spelled something wrong on my order. How do I correct?
If you contact us within 2 hours of placing your order every effort will be made to make the requested personalization change. Be sure to include your order number and the number of the specific ornament to be changed. If you do not write to us in time, your order will be sent with the personalization you entered and approved by you when the confirmation box was checked. Please contact us using this form.
Why didn’t you catch my error?
When personalization is entered the customer is asked to check a box, which confirms all information entered is accurate. We move very quickly during the holiday season and as hard as we try to catch customer errors, we must trust the information you entered is correct. If we do see something we will do our best to give you a call, but we cannot be held accountable for customer spelling mistakes or incorrect dates (either entered or selected from the drop-down menu).
When will my order arrive?
Throughout the year, and for most of our busy season, we ship all orders within five (5) business days of receiving the order. Starting with Black Friday, and for the next ten days or so, it may take up to seven (7) business days. In no instance, do we ever ship an order that will not arrive by the day before Christmas. If at any time you are not satisfied with our shipping schedule, you may cancel your order so long as it has not entered our personalizing department.
Time in transit is the estimated number of business days from shipment of your order to your receipt of it. Please note that service is from time of product shipment (there may be processing or weekend days in between). When estimating the arrival of your gifts, please consider that our offices are located in Lake Forest, Illinois, a suburb of Chicago. If your order is shipped by Priority Mail, the Post Office tells us it should arrive in 2-3 business days.
What are your shipping charges? How do you determine your shipping charges?
Please go to https://www.ornamentshop.com/Shipping.asp
Where is my Order?
We allow 5 business days to process an order, which means your order will be shipped on or before the 5th business day. You can view the current status of your order by visiting the following page https://www.ornamentshop.com/acct.view_order.asp. Enter your order number and the e-mail address used to place your order and you will see what department your order is in. We will send you a shipping confirmation e-mail along with U.S. Post Office tracking number, which provides an estimated delivery date. Please note, the date is an estimate and not a guarantee of when your order will arrive.
Where is my packing slip?
We do not include a packing slip when we ship your order. We do this for two reasons. We ship all orders complete and we e-mail you an order confirmation immediately after your order is submitted, which includes all of the items and personalization details. Additionally, every effort is made to be environmentally conscious and due to the reasons mentioned it is not necessary to print another piece of paper.
An item is missing from my order. Where is it?
Your order was shipped in its entirety as Company policy is to ship all orders complete. Please unwrap all of the packing paper from end to end. Our packing material is very efficient and due to our packing technique sometimes the first ornament wrapped in a bundle gets “stuck”. You also might think additional paper is “filler” but it could contain an ornament wrapped individually. Please check all of the packing material. If an item is still not in the box please contact us using this form.
Do you ship internationally?
We only ship orders within the contiguous United States, Alaska and Hawaii. We do not ship to any off-shore United States territories and possessions, which include American Samoa, Guam, Northern Mariana Islands, Puerto Rico and the U.S. Virgin Islands.
Can you ship my order with next day service?
We do not expedite the shipping of orders. We use the U.S. Post Office and ship orders via First Class or Priority Mail based on weight. All orders are processed in the order received.
Do you only ship using the US Post Office?
The U.S. Post Office is our preferred shipping partner and we do not offer service from any other carrier.
Will I get my order in time for Christmas?
We usually stop taking orders for delivery by Christmas around December 16th. Please check our website after December 10th for complete details.
Will my personalization fit?
We currently do not limit the amount of letters allowed for personalization. Please be mindful that spaces are small and we are personalizing by hand and not on a machine. Every effort will be made to fit the requested personalization. Please note, creative liberties might need to be taken by our personalizers. They might have to write the information in a place that is different than pictured online. We will give you a call if we have any questions.
Change Hair Color:
Can I get a different color of hair if you are not offering the color I want?
During our busy season we try to keep all hair colors (blonde and brown) in stock. However, if we do not offer the color you are looking for on the Product Personalization Page, the hair color is sold out. Our inventory moves very quickly during the holiday season and we try to replenish often, but it is possible the desired hair color will not return in time for Christmas delivery.
The picture shows a hair color you don't offer, can I get the hair color shown?
The ornament shown online is an example of what the ornament will look like and is not representative of the hair color you will receive. Available hair colors (blonde and brown) are shown in the drop-down menu. If the desired hair color is not shown, it is sold out. Our inventory moves very quickly during the holiday season and we try to replenish often, but it is possible the hair color you are looking for will not return in time for Christmas delivery.
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Is your website secure?
Rest assured our website uses the highest level of security available. You may double check this by clicking on the "Norton Secured" graphic on this page of our website https://www.ornamentshop.com/Security.asphttps://trustsealinfo.websecurity.norton.com and type in our domain name 'www.ornamentshop.com'.
You may have seen a security error if you have gone to https://ornamentshop.com rather than https://www.ornamentshop.com to complete your shopping. Some web browsers will complain if the www is left off. However, shopping on this website without the www is just as secure as with the www in the address bar.
I see an item in your catalog, but can’t find it online.
Our inventory moves very quickly during the holiday season and we try to replenish as frequently as possible. If you see an item in our catalog and you cannot find it online, the item is sold out. We cannot guarantee the item will return to inventory in time for Christmas delivery. If you would like to be notified when an item returns to stock, please enter your e-mail address at the top of the product page and we will send you note when the item is available for purchase.
Remove my name from your mailing list
Please write to us at CustomerService@OrnamentShop.com with the address that appears on the mailing label and we will remove your name from our catalog list. Please note, your address will be removed from our mailing list for the next holiday season. We cannot make immediate changes as our addresses are already queued for production.
Add me to your mailing list
Please write to us at CustomerService@OrnamentShop.com with your mailing address and we will be more than happy to add you to our catalog mailing list. Please note, the request will take effect for the next holiday season. We do not have the capabilities to mail individual catalogs.
Can you mail me a copy of your catalog?
Unfortunately we do not have the capabilities to send individual catalogs.
Can I call and place an order for an item I saw in your catalog?
We do not take phone orders. We'd love to be able to do this, but we just can't…for several very good business reasons. The time involved to take a phone order is not possible. For us to get things as our customers want them, all orders must be placed via the Internet. Additionally, because of the personalizing involved, we need to have the spelling done in writing, so we get it right.
Please note, if your question is regarding a specific order, you must enter your order number so that we may look up your order. Your order number was listed on the last page of the checkout process as well as was sent to you in a order confirmation email.
Alternatively, you may contact us at: Ornament Shop, 28457 N. Ballard Drive – Unit C, Lake Forest, IL 60045, OrnamentShop.com
Read what our customers say about our Personalized Christmas Ornaments and their shopping experience!Hover over testimonials to stop scrolling
12/10/2016 - "Ordering this for one of my nieces friends :) I think she will really enjoy it, beautiful ornament with awesome prices!!Sarah R."
2/9/2016 - "First time customer......very satisfied. Anonymous Respondent"
8/6/2016 - "Always unique gift availability as well as great quality! Renee W."
8/8/2016 - "I have been ordering from the Ornament Shop for many years and the ornaments have always been even better than pictured online! The personalization is a definite plus! Candice F."
7/8/2016 - "GREAT customer service! Corrected misspelled name(not my error) immediately. A pleasure doing business with such a super company. Margaret Y."
12/17/2016 - "Love it, exactly how I wanted it, sorry I didn't order more...now I know! Cathy B."
12/15/2016 - "Absolutely loved the quality of the 1st purchase so much that I made a 2nd one. Even though I had an ornament for my granddaughter (crutches) yours was of better quality. Consequently, she will have 2 ornaments to remind her of her "accident." Quality is very very good. I shall return next season. Lynda K."
12/15/2016 - "I use The Ornament Shop every year to buy my special ornaments for each family member. They are wonderful and easy to use. Holly S."
12/14/2016 - "Good selection of merchandise.Kathy G."
11/9/2016 - "Every year, I think that your ornaments can’t get any better. They are always so perfect and just what I wanted!! Well, you did it again!! I ordered six of your personalized ornaments in October, to be used as Christmas gifts, and then Hurricane Matthew paid us a visit. Our area was hit pretty hard. I thought maybe I wouldn’t receive those ornaments. A week or so went by before the mail could begin again, due to the devastation. Guess what came in the mail? Yep! Your ornaments! I teared up when I saw them……they were so great and it gave me hope that, after awhile, things would get back to normal. Slowly, but surely, things are getting back to normal! Thank you, as always, for the wonderful ornaments. And thanks, too, for the way you pack them. For all the years I’ve ordered from you, there was never one bit of damage to the ornaments. I’ll be ordering again next year. Susan W."