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At we offer a 100% Customer Satisfaction Guarantee!

Simply put… If you are not pleased with an item you purchased, we will replace it or refund its purchase price, in full.

The only exceptions to this guarantee will be:

  • You misspelled a word during personalization instructions and we duplicated it
  • You claim an item is defective but will not send it back to us for our evaluation
  • You send an item back to us and it is broken when it arrives in our offices

If you receive order with a broken item (unfortunately it happens!) we will promptly replace it so long as we have it in stock. If the item is sold out, we will either help you find a satisfactory replacement, or give you a full refund.

If you have any questions, please write us at and we will respond within 48 hours.

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