Customer Return Policy

Personalized items cannot be accepted for return. Our quality control department inspects each ornament. Please take into consideration each ornament is hand-personalized with its own uniqueness, and not personalized by a machine.

  • If you would like to return a non-personalized ornament you may do so, but we are not responsible for the shipping costs to send it back to us. When we receive the undamaged item, we will refund you the amount you paid for the ornament.
  • If you receive an order with a broken item, or if we misspelled information on the item, we will ask you to submit a photo of the item. We will promptly replace it as long as it is in stock. If the item is out of stock we will help you find a satisfactory replacement or we will give you a refund for the item.
  • If you misspelled a word or selected the incorrect year from the drop down menu, and we duplicated it, it cannot be returned. If you want it corrected you will need to place an order for the item.
  • We do not accept returns of Table Top items when you ordered it thinking it was a Christmas tree ornament.

Any issues with an order must be reported within 10 business days of delivery date. If an issue is reported after 10 days OrnamentShop.com reserves the right not to send a replacement.

Born to shop Christmas ornament of a woman in a Mrs Claus outfit holding Christmas presents
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