FREE 2 DAY SHIPPING when you buy 5 or more items!

  • Shipping is FREE when sending 5 or more items to the same address!
  • Shipping costs $9.99 when shipping 4 or less ornaments to the same address

Order Processing Time

It may take us up to 5 business days to process your order at our facility. After it is completed it will ship out via UPS 2 Day Shipping.

Please note the following circumstances may delay your order:

  • We need to verify credit card information.
  • We have a question regarding your order, and we have contacted you via email or phone and are waiting for you to clarify a spelling or a date.
  • We are out of stock of an item and you choose to wait for new inventory to arrive.
  • There is a problem with your shipping address.
  • During the season, orders do not ship on Sundays or holidays.

Time in Transit

Time in transit is the estimated number of business days from it being picked up at our facility in Lake Forest, IL, and your receipt of it.

Beginning December 9th, we will ship all packages UPS 2 Day Shipping.

While UPS delivers in bad weather, severe weather and national disasters can prevent mail form reaching affected areas!

In no instance, do we ever ship an order that will not arrive by the day before Christmas. If you are not satisfied with our shipping schedule, you may cancel your order so long as it has not entered our personalization department.

Please contact us at with questions regarding the shipment of your order. Please include your order number which can be found on your order confirmation.

Special Shipping Charges

  • Since larger items on our site are more expensive to ship to you, we have added a surcharge on them.
  • The surcharge varies depending on the item.
  • The surcharge will be noted on the product page as well as at checkout, so you will be aware.
  • Shipping to multiple addresses nullifies the free shipping, unless you are sending five or more items to the SAME address.
  • If you ship to more than one address, or you have items in your order that call for a shipping surcharge, your charges will vary, depending on the number of items you ship to each address and/or any applicable surcharges. Here are some examples.
    • If you ship less than 5 ornaments to each address, there will be a $9.99 shipping charge per address.
    • If you ship 5 ornaments to one address and 4 to another, your shipping charges will be $9.99. The order with five ornaments will ship for free, the order with 4 will be charged.
    • If your order contains 4 ornaments and one item with a surcharge (a total of 5 items), standard shipping will be free, and you will only be charged the surcharge.
    • If your order has 5 items, and three of them have surcharges, you will receive a credit of $9.99 (free shipping of 5 items) but will be charged 3 surcharges.

When we are not responsible for the mishandling of your order by UPS

  • When the package was sent to the address you provided us and is determined “undeliverable” by UPS.
  • When the package is returned to us because you entered in your address incorrectly. A $9.99 re-ship fee will be charged to your credit card when we ship to corrected address.
  • When you log in to your account and chose an old address that is no longer your residence.
  • When the package has been scanned by UPS and has been confirmed as delivered and you do not have it.
  • When the package is confirmed to be delivered but it is missing.
  • When an order is delayed and did not arrive on the estimated delivery date.
  • When the package is lost while in the possession of UPS
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