About Us

About OrnamentShop.com

We have been proudly selling Christmas decorations and gifts since 1982 and it’s our 22th Christmas season of selling personalized Christmas ornaments on the Internet. In 1999, we offered 500 ornaments. Here’s what we looked like then? This is our 1999 home page. What a difference 22 years make!

I’m always asked about how we grew, what’s our business like, etc. It’s embarrassing, but our business is often the topic of conversation with our friends. So, I thought you might like to know a little about who we are and how we run our business.

Over the past 22 Christmas seasons, satisfied customers have helped us become the Largest Online Retailer of Personalized Christmas Ornaments. At OrnamentShop.com you can expect high quality products and personalizing at reasonable prices. In addition, you can feel confident with our secure shopping cart system and our very high customer ranking, as recorded by the independent survey company, BizRate (Click on Bizrate logos at the bottom for our ratings).

They say that the sincerest form of flattery is imitation. If this is true, we’re very flattered, as many other sites have copied ours. Some actually copy the way we put images on our site, so they have our same look and feel.

Rest assured: none of the other sites offer the number of unique ornaments we do. Let me talk about this, too. If we say we have 5000 ornaments on our site, we do, at least at the beginning of the season. If one of our ornaments is offered with three hair colors, we count that as three ornaments. Don’t be fooled by others claiming to stock our numbers: they count the exact same ornament every time it appears on their site, even though it might be in many different categories. For instance, a teacher ornament might be in our Occupations category as well as Teachers or Kids. We count this ornament as one item in our offerings of 5000; others count it three times. Finally, if our counts are right, we also offer you more different suppliers than our competitors. This gives you more styles and materials from which to choose.

This is why companies like Byers’ Choice allow us to carry their products. Indeed, they’ve told us we are one of two Internet companies they sell to, who don’t also carry their products at retail brick and mortar stores. I feel it’s a great honor to be recognized in this manner.

I don’t go much for blowing my own horn, but I am proud to say that I’ve been buying ornaments for 38 years. That’s a lot of traveling, looking for the finest and most unique ornaments for our customers. I started out buying from crafters, who make such wonderful gifts. But, as our business grew, I expanded our offerings and types, keeping in mind that the crafters would always be a part of our product mix. That’s why we still carry more “lines” of ornaments than other sites.

And, in 2009 we launched what we call “Our Sister Site” www.ChristmasOrnaments.com where we sell unique, hard to find ornaments from around the world….that are not personalized. I wanted to do this because, on my worldwide trips, I found many ornaments that were absolutely beautiful. If you’re like me, you give personalized ornaments as gifts, but also have some favorites that are just for decoration. And you wouldn’t want them personalized! ChristmasOrnaments.com has about 2500 ornaments on it…some from OrnamentShop.com that I feel are very distinct, but many from other countries I feel our customers will love.

Over all these years, I have made sure our staff knows that the most important part of our business is making sure our customers come first and that their needs (and, sometimes, problems) must be addressed with 100% satisfaction. That’s a term a lot of people use, but we deliver on it. You’ll note the many “Testimonials” we have on our site. They are but a fraction of the notes we get about the nice job we do.

So, to our new customers, know that we have been around for some time and have developed into the leading seller of personalized Christmas ornaments on the internet. We’re so pleased that you visit us, look at our ornaments and buy them, knowing that you will be happy with both our products and our service.

And speaking of Customer Service, it’s a culture of ours that we do everything we can to make you happy. We replace all ornaments if we’ve misspelled names (provided you spelled it correctly for us!) and ornaments broken in shipment (yes, it happens, unfortunately). We want you to come back and refer us to your friends.

Our company is run based on what we hear from you. And, since there are more of you giving us valuable feedback on our products and services, know that you are the reason we will continue to lead….because we deliver on what you want.

Proudly Supporting Canine Companions 

I wanted to tell you about a new “happening” at OrnamentShop.com and ChristmasOrnaments.com. We are proud to be partnering with Canine Companions for Independence® to raise funds to provide assistance dogs for people with disabilities. This nonprofit organization provides highly-trained assistance dogs for children and adults with disabilities, free of charge. The most advanced technology capable of transforming the lives of people with disabilities has a cold nose and a warm heart! Russ and I became supporters of Canine Companions when our son, Don, received his first assistance dog, Expo, back in 1990. We think Canine Companions is one of the finest run charitable organizations and worthy of anyone’s consideration and support. Perhaps you, too, would like to learn more. You can do so by visiting their web site www.CCI.org. There you will find a coupon. Use it and we will make a contribution of 20% of your purchases, on either www.OrnamentShop.com or www.ChristmasOrnaments.com to Canine Companions.

Dianne Weller

Owner

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