We are pleased to offer you Free Economy Shipping on your order of $79 or more after product discounts and that is shipping to one address within the contiguous (48) United States. For orders with multiple shipping addresses, only one address per order that will receive a minimum of $79 worth of ordered product (after any discounts) to that single location will be eligible for the free shipping promotion.
We start working on your order as soon as you hit submit. If you need to make changes to your order, please Contact Us right away. The shipment of your order may be delayed with any change requests.
If the shipping address you provided needs to be changed, please Contact Us as soon as possible. We are happy to make any changes necessary. If your order has already shipped, additional fees may apply and delivery may be delayed. In some cases, we may not be able to make the change.
Since we begin preparing your order as soon as you submit it, we may not be able to cancel an order once it has been packed and prepared for shipment. If we are able to stop an order before it leaves our facility, a 15% cancellation fee may be charged for personalized orders.
All products are assembled with care onsite at our climate-controlled warehouse located in Cincinnati, Ohio.
We know you want your ornaments ASAP. So, we work to get your order to you quickly. In most cases, we will ship your order(s) from our warehouse within five (5) business days. Please note the following circumstances when this process may be delayed:
Time in transit is the estimated number of business days from shipment of your order to your receipt of it. Please note that service is from time of product shipment (there may be processing or weekend days in between). You can estimate your delivery date using our Shipping Time Maps above.
If an item(s) is unexpectedly out of stock during the production or processing of your order, it will be removed from the order prior to shipping and you will not be charged.
Shipping charges are based on your order total before product discounts.
Shipping costs are based on the customer's choice for level of shipping service, depending on whether you choose Economy, Expedited, 2nd Day or Next Day service. Also, shipping is charged per recipient address. If you wish to ship items to multiple addresses, please download and use our multiple shipping addresses form.
We are pleased to ship all products to the United States. If you would like to ship to a country outside of the United States, please call our customer service team to confirm delivery and cost.
If you have questions or concerns about your order, you may contact our Customer Service Team for help. Please have your order number ready.
Some candies and sweets are sensitive to hotter temperatures in the spring, summer and fall months. Chocolate, marshmallow and gummi or jelly candies may melt or get sticky in hot or humid environments. While this may be perfect for fondue, it’s not for your candy order. So, to ensure your product arrives in great condition, “Heat Sensitive”* items will have shipping restrictions during hot weather months. When ordering, keep the following in mind:
If an order has a heat sensitive item and the order is placed after 9 am EST Wednesday, the order will not ship until Monday, except when the order is placed before 9 am EST Thursday and shipping to a business address with a 1-day transit time for delivery on Friday.