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Click on the questions below to expand the answers.

After Ordering:

  • Can I change my order once it has been sent to you?

    We'd love to be able to do this, but we just can't…for several very good business reasons. Because of the personalizing involved, we need to have the spelling done in writing, so we get it right. Also, we don't have the staff to take down all the order information like address on credit card, shipping address, etc. For us to get things as customers want them, we have found that the Internet offers us the right way for us to receive orders.

  • Why can't I reach you by phone?

    We'd love to be able to do this, but we just can't…for several very good business reasons. Because of the personalizing involved, we need to have the spelling done in writing, so we get it right. Also, we don't have the staff to take down all the order information like address on credit card, shipping address, etc. For us to get things as customers want them, we have found that the Internet offers us the right way for us to receive orders.

  • How do I change an incorrect Ship To address?

    If you contact us using this form before your order goes to our Shipping Department, we will most likely be able to make the change for you. Be sure to include your order number and the address that you want changed as well as the new address. If you do not write to us in time, your order will be sent to the wrong address and we'll have to wait for it to be returned - and that takes some time.

  • I received the wrong order. How will you correct this?

    We are sorry this happened. Please write to us using this form and tell us your order number. We will ship out a new order right away. It would help us tremendously if you could tell us the order number of the order you received. To do this, please take the label off the box and you will see a set of numbers. Send this along to us and we'll try to find its owner. In advance, thank you for your help and please accept our apologies! Your replacement order will be sent right away.

  • Why didn't I get a confirmation email?

    We automatically send out an email the minute we receive an order. If you didn't get one, it is probably because you have a spam filter set high or you gave us an incorrect email address (about 20% of all e-Commerce shoppers mistakenly type in an incorrect email address). We are sorry this happened. Please see www.OrnamentShop.com/shipping for the estimated length of time for your order to arrive. We will send the same email address an email when we actually place the shipping label on the package to be sent to you.

  • I received a broken ornament. What next?

    We are very sorry this happened. We will replace it right away if you write to us at CustomerService@OrnamentShop.com. In the Subject line, please write: BROKEN ORNAMENT - and then your Order #. Tell us which ornament(s) is to be replaced by giving us the ornament number, which is either one or two letters followed by 4 numbers. We would also like to know where it was broken, so we learn from our mistakes. When we ship your replacement, we will send you an email. This will be done within 5 days of receiving your email. If we have questions, we will be in touch with you via email.

  • Can I cancel my order?

    We are unable to cancel or change orders or products once your order has been placed with us. There is just no way to locate the order, as it goes in several different directions depending on what needs to be done to it. We sincerely want to offer the best customer service, but cancellations are not possible.

  • Why was my credit card charged when I placed my order?

    Orders are charged immediately as we ship as soon as possible after receiving the order. Credit cards are processed automatically in a "safe" environment, not as in a store.

  • How do I change incorrect personalization on my order?

    If you contact us using this form before your order goes to our Personalizing Department, we will most likely be able to make the change for you. Be sure to include your order number and the number of the specific ornament to be change. This would have to be within a few hours of placing your order. If you do not write to us in time, your order will be sent to you and you will have to send it back so we can correct it. Send it to:
    OrnamentShop.com
    28457 N. Ballard Drive – Unit C
    Lake Forest, IL 60045

    Also include a note telling us what is to be changed and your order number and email address. We'll make the correction and charge you $2.00 to send the ornament back to you.

  • What does it mean…Your order is incomplete?

    If you see this message, please go to www.OrnamentShop.com. At the top of the page, you'll see a tab marked Your Account. Click on this - it will ask you for your email address and your password.
    Once you enter these two items, you'll come to a page that offers you the opportunity to View Your Complete and Incomplete Orders. Click on this link and then click on Activate This Order and you'll see everything currently in your shopping cart, including this incomplete order as well as any other activity you might have had with us. Go ahead and add or subtract items as you wish and submit the order.

  • When will my order arrive?

    Time in Transit
    Time in transit is the estimated number of business days from shipment of your order to your receipt of it. Please note that service is from time of product shipment (there may be processing or weekend days in between). When estimating the arrival of your gifts, please consider that our offices are in Lake Forest, Illinois, a suburb of Chicago. If your order is shipped by Priority Mail, the Post Office tells us it should arrive in 2-3 business days.

Before Ordering:

  • Why don't you take phone orders?

    We really wish we could, but we need to have our customers write out the personalizing to be done. Also, we don't have the staff to take down all the information like addresses on credit cards and shipping address, etc. Finally, our customer's credit card charges are processed automatically in a "safe" environment, not as in a store. We'd like to be able to help you, but for us to get things as customers want them, we have found that the Internet offers us the right way to receive orders. Please do shop at www.OrnamentShop.com

  • Before I place my order, how do I change the shipping address?

    On the Shipping Selections page (step number 2 in the ordering process), there is a red line that says "Click Here to Update your Personal Address Book". Doing so will allow you to enter addresses you want to ship to. There is also a link on the next page (Billing Information) that lets you completely remove all previous billing information.....it says "If you wish to change the billing information listed below, just click here"

  • How do I order using a check or money order?

    Send your check or money order along with your order - just go to our site www.OrnamentShop.com, pick the ornaments you want, complete with personalizing and just before you need to put your credit card in, print out the order. Then add taxes if necessary, along with the right amount for shipping and send it along to us at

    OrnamentShop.com, 28457 N. Ballard Drive – Unit C, Lake Forest, IL 60045

  • Why can't I reach you by phone?

    We'd love to be able to do this, but we just can't…for several very good business reasons. Because of the personalizing involved, we need to have the spelling done in writing, so we get it right. Also, we don't have the staff to take down all the order information like address on credit card, shipping address, etc. For us to get things as customers want them, we have found that the Internet offers us the right way for us to receive orders.

  • Is your website secure?

    Rest assured our website uses the highest level of security available. You may double check this by clicking on the "VeriSign Secured" graphic on this page of our website http://www.ornamentshop.com/Security.asp or you may go directly to our security provider VeriSign, http://www.verisignsecured.com and type in our domain name 'www.ornamentshop.com'.

    You may have seen a security error if you have gone to http://ornamentshop.com rather than http://www.ornamentshop.com to complete your shopping. Some web browsers will complain if the www is left off. However, shopping on this website without the www is just as secure as with the www in the address bar.

  • Can I get a different color of hair if you are not offering the color I want?

    During our busy season we try to keep all colors of hair in stock. However, if we do not offer the color you want on the Product Personalizing Page, we do not have it in stock and will not get it again this season.

  • The picture shows a hair color you don't offer, can I get the hair color shown?

    We do not take pictures of all hair colors. We only have in stock the hair colors we offer and will not get others this season.

Problem With Order:

  • I received my order but you spelled the name wrong. What next?

    Please send an e-mail to Oops@OrnamentShop.com with your order number and what was incorrectly personalized. We will send out a new ornament within five (5) business days of receiving your e-mail.

  • I received a broken ornament. What next?

    We are very sorry this happened. We will replace it right away if you write to us including your order number at Oops@OrnamentShop.com. Tell us which ornament(s) is to be replaced by giving us the ornament number, which is either one or two letters followed by 4 numbers. We would also like to know where it was broken, so we learn from our mistakes. When we ship your replacement, we will send you an email. This will be done within 5 days of receiving your email. If we have questions, we will be in touch with you via email.

  • I received the wrong order. How will you correct this?

    We are sorry this happened. Please e-mail Oops@OrnamentShop.com with your order number. We will ship out a new order right away. It would help us tremendously if you could tell us the order number of the order you received. To do this, please take the label off the box and you will see a set of numbers. Send this along to us and we'll try to find its owner. In advance, thank you for your help and please accept our apologies! Your replacement order will be sent right away.

Product:

  • Can I get a different color of hair if you are not offering the color I want?

    During our busy season we try to keep all colors of hair in stock. However, if we do not offer the color you want on the Product Personalizing Page, we do not have it in stock and will not get it again this season.

  • The picture shows a hair color you don't offer, can I get the hair color shown?

    We do not take pictures of all hair colors. We only have in stock the hair colors we offer and will not get others this season.

  • Why can't I reach you by phone?

    We'd love to be able to do this, but we just can't…for several very good business reasons. Because of the personalizing involved, we need to have the spelling done in writing, so we get it right. Also, we don't have the staff to take down all the order information like address on credit card, shipping address, etc. For us to get things as customers want them, we have found that the Internet offers us the right way for us to receive orders.

Shipping:

  • Why can't I reach you by phone?

    We'd love to be able to do this, but we just can't…for several very good business reasons. Because of the personalizing involved, we need to have the spelling done in writing, so we get it right. Also, we don't have the staff to take down all the order information like address on credit card, shipping address, etc. For us to get things as customers want them, we have found that the Internet offers us the right way for us to receive orders.

  • I received the wrong order. How will you correct this?

    We are sorry this happened. Please write to us using this form and tell us your order number. We will ship out a new order right away. It would help us tremendously if you could tell us the order number of the order you received. To do this, please take the label off the box and you will see a set of numbers. Send this along to us and we'll try to find its owner.

  • What are your shipping charges? How do you determine your shipping charges?

    Please go to http://www.ornamentshop.com/Shipping.asp

  • How do I change an incorrect Ship To address?

    If you contact us using this form before your order goes to our Shipping Department, we will most likely be able to make the change for you. Be sure to include your order number and the address that you want changed as well as the new address. If you do not write to us in time, your order will be sent to the wrong address and we'll have to wait for it to be returned - and that takes some time.

Technical:

  • How do I turn on JavaScript for a better shopping experience?

    Enable JavaScript in Internet Explorer 5.x or 6.x
    1. From the browser's Tools menu select "Internet Options..."
    2.Select the Security tab.
    3. Pick the "Internet zone" icon.
    4. Push the "Custom Level..." button.
    5. Scroll down the Settings list to the Scripting item. (You may need to double-click on icons to expand lists.
    6. Under the "Active scripting" item, choose the Enable radio button.
    7. Push OK and Yes to confirm and close the Security Settings dialog box, then OK again to close the Internet Options dialog box.
    8. Refresh the current page.

    Enable JavaScript in Mozilla Firefox .9 to 1.5
    1. From the browser's Tools menu select "Options"
    2. Select the Content tab.
    3. Check the "Enable JavaScript" checkbox.
    7. Push OK confirm and close the Options dialog box.
    8. Refresh the current page.

  • Is your website secure?

    Rest assured our website uses the highest level of security available. You may double check this by clicking on the "VeriSign Secured" graphic on this page of our website http://www.ornamentshop.com/Security.asp or you may go directly to our security provider VeriSign, http://www.verisignsecured.com and type in our domain name 'www.ornamentshop.com'.

    You may have seen a security error if you have gone to http://ornamentshop.com rather than http://www.ornamentshop.com to complete your shopping. Some web browsers will complain if the www is left off. However, shopping on this website without the www is just as secure as with the www in the address bar.

Contact Us:

Please note, if your question is regarding a specific order, you must enter your order number so that we may look up your order. Your order number was listed on the last page of the checkout process as well as was sent to you in a order confirmation email.


Alternatively, you may contact us at: Ornament Shop, 28457 N. Ballard Drive – Unit C, Lake Forest, IL 60045,

I am committed to delivering our customers the greatest selection of unique, personalized Christmas ornaments and gifts on the internet! We have over 5000 Christmas ornaments to choose from, each personalized with a name or special greeting from you!
Sincerely, Dianne Weller — Owner, Ornamentshop.com

Read what our customers say about our Personalized Christmas Ornaments and their shopping experience!

Hover over testimonials to stop scrolling

6/28/2014 -"The craftsmanship and personalization of the ornaments is top-shelf! Susan F."

8/25/2014 -"I have purchased ornaments from Ornament Shop.com for 4 or 5 years. I have 6 grandchildren ranging in ages from 11 - 25 and have been purchasing Christmas ornaments since they were born. I look for ornaments that have something to do with their interests, or where they are in their lives at this particular time. i.e., college freshman,(college boy) aspiring music teacher (guitar), lover of horses (brown horse w/saddle), coach (lacrosse equipment), golfer/caddy(golf green) and stylish lady (lovely high heels). I find the selections fantastic and better every year. I especially like the personalization that I have been able to place on each ornament. I hope my grand kids place these ornaments on their own Christmas trees someday and know each will bring back fond memories. Ann F."

12/15/2013 -"Just received my Christmas ornaments and as usual, I am completely satisfied with them. I've been ordering from you for about 6 years and I have never been disappointed. Thanks for your excellent work and I received them in record time. Audrey"

11/21/2013 -"I am a repeat customer. I have gotten an ornament every year since 2011. We get an ornament every year depending on what we believe was the most important event to happen in our lives that year. 2011 we were engaged, 2012 we got our first house, and 2013 we got married. We decided to immortalize our lives through your ornaments on our tree so that when we have children they will be able to see the memories every year as we unpack the ornaments and "deck the halls". Kristin H "

10/30/2013 -"I received the ornaments and was amazed at the awesome job you did. The ornaments far exceeded my expectations ! Things Remembered can't begin to compare with your work ! I will NEVER order from anywhere else. Fantastic work! Thank you so very much, I know the recipients will love them as much as I do ! You guys are GREAT !!!!!!!!!! Sylvia"

9/15/2013 -"Love them! I was so glad you offered personalization. This feature was my deciding factor in purchasing from you. Each year I look for ornaments that represent something that has occurred in each family members life. You offer a wide variety of themed ornaments which made it easy to find what I was looking for. Lara H."

11/18/2013 -"Hello Miss Debbie: I cannot tell you how thrilled I am with the new ornaments...I just LOVE them! Thank you so much for working with me on this order. Our clients will love them even more than I do. You are going to make my realtors look really good to their customers! I don't know how you turned the order around so quickly but I sure appreciate the excellent effort on our behalf! In a world of so-so customer service, it is truly refreshing to have an outstanding experience. All the best to you and all your artists...let's do this again next year! Fondly, Linda P. "

10/20/2013 -"I received my ornament with 16 Grandkids on it the other day! I absolutely love it. I didn't think it was possible to have something with all 16 of them on one. Thank you very much!!! Nancy"

9/11/2013 -"We received our "Popup Camper Ornament" and were very pleased with it. It was very unique and the personalization with our name, city, and year made it perfect! Thanks for such a unique item. I can't wait to hang it on the tree this year! Yes, we would definitely recommend your company to others - nice products and fast shipping. David D. "

12/22/2013 -"I just want to let you know that i think the ornament that i received today is the most beautiful item i have ever seen. I can not believe it is so pretty. I could not be happier and will again order from you in the future...... thank you again You have made my holiday, Mary Ann M"

See all testimonials dating back to 2005!

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